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Frequently asked questions

What is ClientChat platform?

Our platform is a high-quality communication tool designed specifically for agencies to connect and collaborate with their clients in real-time, with advanced features tailored to agency needs.

How is ClientChat different from Slack or WhatsApp?

Brand your workspace to create a professional image for your business—our platform lets you fully customize the look and feel. Unlike general communication tools, we offer all features in a single paid package, while your clients can join and communicate at no cost.

Can I customize workspaces to match my branding?

Yes, you can fully customize your workspace with your agency's logo, colors, and domain to create a cohesive, branded experience for your clients.

Is the platform mobile-friendly?

Yes, the platform is designed to be fully responsive and works smoothly on mobile devices, allowing you to stay connected and manage projects on the go.

How many people can join a chat?

You can host group chats with up to 50 members, perfect for team discussions or client collaborations.

Can I message clients privately?

Yes! You can message clients one-on-one or in small groups for focused, private conversations.

Are there any file-sharing capabilities?

Absolutely! You can send files directly in the chat, with up to 5TB of storage available per workspace to support large files.

Can I schedule messages or reminders?

Yes! You can schedule messages and reminders to ensure important updates are sent at the right time, even when you’re away.

Can I pin important messages in a chat?

Yes, you can pin key messages to the top of any chat for easy reference by everyone in the conversation.

How many workspaces can I create?

You can create as many workspaces as needed, each tailored for different projects, clients, or teams, offering flexibility and better organization.

Can I remove a client from a workspace?

Yes, you can easily archive or shut down a workspace to remove clients when their projects are complete.

Can I rename a workspace?

Yes, you can rename any workspace to reflect the project or client, ensuring everything stays organized.

How do I assign roles in a workspace?

You can assign roles to users within the workspace, allowing you to control access and permissions for different team members and clients.

Can I delete a workspace?

Yes, if you no longer need a workspace, you can delete it permanently with just a few clicks.

What is the pricing structure?

Our pricing is based on workspaces, with the first workspace free. Each additional workspace is available at a fixed rate, and all features are included in the package. Clients can join your workspace at no cost.

Is there a free trial available?

Yes, we offer a free trial so you can explore all features and ensure the platform fits your needs before committing to a plan.

Can I upgrade or downgrade my plan?

Absolutely! You can upgrade or downgrade your plan at any time to match your agency’s evolving needs.

Do you offer discounts for agencies?

Yes! We offer discounts for agencies with multiple teams or long-term subscriptions. Contact us for more details.

How do I cancel my subscription?

You can easily cancel your subscription through the platform settings or by reaching out to our support team.